You can contact Contact the DWP’s Employment & Support Allowance customer service helpline by calling 0843 504 7178. You can also contact ESA team on their local-rate phone number 0345 608 8545 and speak with an advisor about your ESA claim.
By calling on above mentioned Jobcentre Plus helpline, you can get information about your ESA payments. Moreover, you can request to change your ESA payment details such as registered address or the bank account details. You can also call on above number to find details of missing ESA payments.
You can contact ESA for free through their free helpline number 0800 055 6688. In case you are contacting ESA to make a new claim, you should contact 0800 055 6688 if you have had a change of circumstances and due to which now you have to claim ESA.
You can download an ESA claims form from gov.uk official website
You can challenge most of the decisions made by DWP about your ESA. These decisions could be related to:
There is a two steps process in order to challenging an ESA decision.
If you feel you haven't treated fairly or if there is unreasonable delay in your payments, you can make a complaint about the same to ESA complaint number 0345 608 8545. In case you're using a textphone, dial 0345 600 318.
Under an income-related ESA, the total an individual can receive will depend on the following mentioned:
The amount of contributory Employment and Support Allowance(C-ESA) an individual can get depends on:
Before the Work Capability Assessment, the amount an individual can get as a personal allowance is based on the age of a person:
After the Work Capability Assessment, the amount an individual receives will depend on when the claim began and the category an individual falls in:
An individual is required to give their national insurance (NI) number to complete the claim process. If an individual does not have a national insurance (NI) number, the claim can be sent from anyway to avoid delays. Additional details as proof of identity (birth certificate, driving license or passport) may be required
'New Style' ESA Contact Numbers – 0345 ESA Helpline Numbers
|If you're in a 'live service area' for||If you're in a 'full service area'|
|Telephone:||0345 600 0723||0345 600 4272|
|Telephone:||0345 600 0743||0345 600 0743|
|Opening Hours||Monday to Friday, 8am to 6pm||Monday to Friday, 8am to 6pm|
Individual can also get in touch with dns accountants to help them with Employment and support allowance (ESA)
|Benefit Department||ESA Phone Number||Opening Hours|
|Customer Service Enquiries||0843 515 8650||Monday to Friday 08:00 - 20:00|
|Claims||0843 515 8650||Monday to Friday 08:00 - 20:00|
|Local Rate Calls||0345 608 8545||Monday to Friday 08:00 - 20:00|
|Welsh Language||0345 600 3018||Monday to Friday 08:00 - 20:00|
|Job Centre Plus||0345 608 8545||Monday to Friday 08:00 - 20:00|
|Universal Credit||0345 600 0723||Monday to Friday 08:00 - 20:00|
In case there any changes occur to your circumstance, you need to report them in order to keep getting the right amount of Employment and Support Allowance (ESA).
If you fail to report these changes, your claim might be either stopped or reduced.
A change of circumstance can include:
Call the ESA helpline at 0800 169 0310 if you have any doubts regarding need to report a change.
Contact details for the Employment and Support Allowance Centre.
This service is experiencing unusually high call volumes. If all lines are busy, you will hear an engaged tone and should hang up your call and try again.
Text number: 0800 328 3419 (for deaf and hard of hearing users only)
Contacting 08 and 03 numbers
Employment And Support Allowance (ESA) office have officially opted for 0345 telephone numbers for their customer service networks. This means it is now free to call ESA if you have inclusive minutes in your existing plan.
Call the appropriate ESA Contact Number for your benefit to:
You’ll need your National Insurance number when you call any of these numbers.
Lines are open Monday to Friday, 8am to 6pm.
Telephone: 0800 169 0310
Textphone: 0800 169 0314
Welsh language: 0800 328 1744
You can contact Jobcentre Plus by:
Telephone: 0800 328 9344
Textphone: 0800 328 1344
Welsh language: 0800 328 1744
Telephone: 0800 169 0140
Textphone: 0800 169 0286
Welsh language: 0800 169 0240
Telephone: 0800 169 0283
Textphone: 0800 169 0286
Welsh language: 0800 169 0296
Telephone: 0800 731 0139
Textphone: 0800 169 0314
Welsh language: 0800 731 0453
|Swindon||171, Paramount Building, Princes St, Swindon SN1 2SD, UK||0843 515 8181|
|Tredegar||Crown Buildings, Coronation St, Tredegar NP22 3YA, UK||0843 903 3118|
|Derby||10 Normanton Rd, Derby DE1 2GW, UK||0843 515 8181|
|Portsmouth||15 Arundel St, Portsmouth PO1 1NB, UK||0843 903 3118|
|Prescot||4 Mitchell Rd, Prescot L34 1LJ, UK||0843 515 8181|
|Pontypool||23 Riverside, Pontypool NP4 6JB, UK||0843 903 3118|
|Littleborough||1 Butterworth St, Littleborough OL15 8JS, UK||0843 515 8181|
|Kilsyth||68A Main St, Kilsyth, Glasgow, G65 0AL UK||0843 515 8181|
|Glasgow||66 Earl St, Glasgow G14 0DJ, UK||0843 515 8181|
|St John's Town of Dalry||89 Main St, St John's Town of Dalry, Castle Douglas DG7 3UP, UK||0843 515 8181|
|Galston||2 Chapel Ln, Galston KA4 8EP, UK||0843 515 8181|
|Dudley||Alexander House, 32 Wolverhampton St, Dudley DY1 1JR, UK||0843 903 3866|
|West Bromwich||Christchurch House, High St, West Bromwich B70 8LG, UK||0843 903 3866|
|Arnold||Goeland House, 178 St Albans Rd, Arnold, Nottingham NG5 6GW||0843 903 3866|
|Birmingham||Comet House, Trident Way, International Airport, B26 3QJ||0843 903 3866|
|Glossop||28 Howard St, Glossop SK13 7DD, UK||0843 487 1844|
|Swindon||Spring Gardens House, Princes St, Swindon SN1 2HY, UK||0345 604 3719|
|Leyland||71 Towngate, Leyland PR25 2LR, UK||0843 487 1844|
|Liverpool||302 Childwall Valley Rd, Liverpool L25 2UF, UK||0345 604 3719|
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