How Do I Contact ESA?

You can contact Contact the DWP’s Employment & Support Allowance customer service helpline by calling 0843 504 7178. You can also contact ESA team on their local-rate phone number 0345 608 8545 and speak with an advisor about your ESA claim.

By calling on above mentioned Jobcentre Plus helpline, you can get information about your ESA payments. Moreover, you can request to change your ESA payment details such as registered address or the bank account details. You can also call on above number to find details of missing ESA payments.

ESA Contact Number to Make a new ESA Benefits Claim – 0800 055 6688

You can contact ESA for free through their free helpline number 0800 055 6688. In case you are contacting ESA to make a new claim, you should contact 0800 055 6688 if you have had a change of circumstances and due to which now you have to claim ESA.

You can download an ESA claims form from gov.uk official website

How to Dispute an ESA Decision ?– 0345 608 8545 & 0300 123 1142

You can challenge most of the decisions made by DWP about your ESA. These decisions could be related to:

  • Not getting ESA
  • Being put in the work-related activity group and not the support group
  • Getting a sanction

There is a two steps process in order to challenging an ESA decision.

  1. You should contact DWP and ask them to consider their decision for review. This is called 'mandatory reconsideration'.
  2. If you still disagree or find a dispute after the mandatory reconsideration, then you can appeal to an independent tribunal regarding dispute.

How to Complaint about ESA? 0345 608 8545

If you feel you haven't treated fairly or if there is unreasonable delay in your payments, you can make a complaint about the same to ESA complaint number 0345 608 8545. In case you're using a textphone, dial 0345 600 318.

ESA contact number for Income related ESA: 0800 055 6688

Under an income-related ESA, the total an individual can receive will depend on the following mentioned:

  • Age of an individual
  • How much collective savings are above £6,000
  • If an individual has a mortgage
  • If an individual has Work Capability Assessment, if so, whether it is in the work-related activity group or the support group
  • The total income an individual has (including personal and partners income
  • Whether an individual lives alone or with a partner
  • Whether an individual is caring for someone
  • When does the claim begin

ESA contact number for Contributory Employment and Support Allowance: 0800 055 6688

The amount of contributory Employment and Support Allowance(C-ESA) an individual can get depends on:

  • Age of an individual
  • If an individual has Work Capability Assessment, if so, whether it is in the work-related activity group or the support group
  • When did the claim start

Before the Work Capability Assessment, the amount an individual can get as a personal allowance is based on the age of a person:

  • Under 25: the amount an individual will receive is £57.90 per week
  • 25 and above: the amount an individual will receive is £73.10 per week

After the Work Capability Assessment, the amount an individual receives will depend on when the claim began and the category an individual falls in:

  • Work-related activity group and claim began prior to 3 April 2017: the amount an individual will receive is £102.15 per week
  • Support group, whenever the claim started: the amount an individual will receive is £109.65 per week
  • Work-related activity group and claim began post 3 April 2017: the amount an individual will receive is £73.10 per week

How to Claim ESA (Employment and Support Allowance)? – ESA Contact Numbers

An individual is required to give their national insurance (NI) number to complete the claim process. If an individual does not have a national insurance (NI) number, the claim can be sent from anyway to avoid delays. Additional details as proof of identity (birth certificate, driving license or passport) may be required

In England, Scotland or Wales In Northern Ireland
Telephone: 0800 055 6688 0800 085 6318
Telephone: 0800 023 4888 0800 328 3419
Welsh language line 0800 012 1888
Opening Hours Monday to Friday, 8am to 6pm Monday to Friday, 8am to 6pm
Download a claim form Download Download

'New Style' ESA Contact Numbers – 0345 ESA Helpline Numbers

If you're in a 'live service area' for Universal Credit If you're in a 'full service area'
Telephone: 0345 600 0723 0345 600 4272
Telephone: 0345 600 0743 0345 600 0743
Opening Hours Monday to Friday, 8am to 6pm Monday to Friday, 8am to 6pm

Individual can also get in touch with DNS Accountants to help them with Employment and support allowance (ESA)

How to Contact ESA Benefit Department? - 0843 515 8650

Benefit Department ESA Phone Number Opening Hours
Customer Service Enquiries 0843 515 8650 Monday to Friday 08:00 - 20:00
Claims 0843 515 8650 Monday to Friday 08:00 - 20:00
Local Rate Calls 0345 608 8545 Monday to Friday 08:00 - 20:00
Welsh Language 0345 600 3018 Monday to Friday 08:00 - 20:00
Job Centre Plus 0345 608 8545 Monday to Friday 08:00 - 20:00
Universal Credit 0345 600 0723 Monday to Friday 08:00 - 20:00

How to Report a Change of Circumstances?

In case there any changes occur to your circumstance, you need to report them in order to keep getting the right amount of Employment and Support Allowance (ESA).

If you fail to report these changes, your claim might be either stopped or reduced.

A change of circumstance can include:

  • starting or stopping work, education, training or an apprenticeship
  • moving house
  • changing your name
  • people moving into or out of the place you changes to the benefits you or anyone else in your house gets
  • changes to your pension, savings, investments or property
  • changes to other money you get
  • changing your doctor
  • any changes to your medical condition or disability
  • going into hospital or a care home or sheltered accommodation
  • going abroad for any length of time

Call the ESA helpline at 0800 169 0310 if you have any doubts regarding need to report a change.

What is ESA helpline number for Reporting Change of Circumstances?

Telephone:      0800 169 0310
Textphone:      0800 169 0314
Welsh language:      0800 328 1744
Monday to Friday, 8am to 6pm

Employment and Support Allowance Centre

Contact details for the Employment and Support Allowance Centre.

This service is experiencing unusually high call volumes. If all lines are busy, you will hear an engaged tone and should hang up your call and try again.

Mail Opening Unit
PO Box 42
Limavady
BT49 4AN
Phone: New claims - 0800 085 6318 / General enquiries or to report a change of circumstance - 0800 587 1377
Text number: 0800 328 3419 (for deaf and hard of hearing users only)

Contacting 08 and 03 numbers

ESA Contact Number Free 0345: 0345 608 8545

Employment And Support Allowance (ESA) office have officially opted for 0345 telephone numbers for their customer service networks. This means it is now free to call ESA if you have inclusive minutes in your existing plan.

Existing benefit claims

Call the appropriate number for your benefit to:

  • discuss a claim you’ve made
  • tell the Department for Work and Pensions (DWP) about a change in your circumstances, for example if you start working or your income changes

You’ll need your National Insurance number when you call any of these numbers.

Lines are open Monday to Friday, 8am to 6pm.

Contact Numbers for Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance

Telephone: 0800 169 0310
Textphone: 0800 169 0314
Welsh language: 0800 328 1744

Jobcentre ESA Contact Number for Universal Credit

You can contact Jobcentre Plus by:

  • signing in to your online account - you’ll get a reply Monday to Friday, 8am to 6pm
  • calling the Universal Credit helpline if you don’t have an online account

Telephone:      0800 328 9344
Textphone:      0800 328 1344
Welsh language:      0800 328 1744

Social Fund

Telephone:      0800 169 0140
Textphone:      0800 169 0286
Welsh language:      0800 169 0240

Maternity Allowance

Telephone:      0800 169 0283
Textphone:      0800 169 0286
Welsh language:      0800 169 0296

Telephone:      0800 731 0139
Textphone:      0800 169 0314
Welsh language:      0800 731 0453

ESA Offices

Location Address Contact No
Swindon 171, Paramount Building, Princes St, Swindon SN1 2SD, UK 0843 515 8181
Tredegar Crown Buildings, Coronation St, Tredegar NP22 3YA, UK 0843 903 3118
Derby 10 Normanton Rd, Derby DE1 2GW, UK 0843 515 8181
Portsmouth 15 Arundel St, Portsmouth PO1 1NB, UK 0843 903 3118
Prescot 4 Mitchell Rd, Prescot L34 1LJ, UK 0843 515 8181
Pontypool 23 Riverside, Pontypool NP4 6JB, UK 0843 903 3118
Littleborough 1 Butterworth St, Littleborough OL15 8JS, UK 0843 515 8181
Kilsyth 68A Main St, Kilsyth, Glasgow, G65 0AL UK 0843 515 8181
Glasgow 66 Earl St, Glasgow G14 0DJ, UK 0843 515 8181
St John's Town of Dalry 89 Main St, St John's Town of Dalry, Castle Douglas DG7 3UP, UK 0843 515 8181
Galston 2 Chapel Ln, Galston KA4 8EP, UK 0843 515 8181
Dudley Alexander House, 32 Wolverhampton St, Dudley DY1 1JR, UK 0843 903 3866
West Bromwich Christchurch House, High St, West Bromwich B70 8LG, UK 0843 903 3866
Arnold Goeland House, 178 St Albans Rd, Arnold, Nottingham NG5 6GW 0843 903 3866
Birmingham Comet House, Trident Way, International Airport, B26 3QJ 0843 903 3866
Glossop 28 Howard St, Glossop SK13 7DD, UK 0843 487 1844
Swindon Spring Gardens House, Princes St, Swindon SN1 2HY, UK 0345 604 3719
Leyland 71 Towngate, Leyland PR25 2LR, UK 0843 487 1844
Liverpool 302 Childwall Valley Rd, Liverpool L25 2UF, UK 0345 604 3719

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